Contact Us Make a ComplaintCustomers who wish to complain about the quality of customer service provided by the Department can submit a complaint under our Complaint Procedures.Our Complaints procedure does not cover Administrative Decisions taken by the Department. For example, applicants who have been refused an export license or an employment permit may appeal such decisions by invoking other appeal mechanisms.If you wish to enquire about the status of an employment permit application, please use the Online Status Update Enquiry or email employmentpermits@dbei.gov.ie. In the light of the above, if you wish to make a complaint, please complete the form below, providing as much detail as you can. If you have any queries, please call (01) 631 2100 or email customerservice@dbei.gov.ie. Your name * Your phone no. Your e-mail address * Your address What is your complaint about? * Service provision Department policy / practice A unit or section An individual Was your contact with the department? * In person By phone In writing How would you like to be contacted about this issue? * By phone By e-mail In writing Not at all Please give an outline of your complaint giving dates and copies of any documentation where appropriate * Please provide the name of the office, and if appropriate, the official(s) with whom you were dealing Please explain what steps you have taken, together with dates, to resolve your complaint with the office concerned Please explain why you are dissatisfied with the response you have received to date This form has been submitted. Thank you. Back to Top